To continue to provide best-in-class encryption to clients, RBC has updated our corporate email infrastructure to Transport Layer Security (TLS) version 1.2.
We are communicating the following update to our security protocols for our valued RBC clients, vendors and business partners. Safeguarding the confidentiality of our clients’ information and maintaining the security of RBC’s systems is a top priority for our organization. Protocols for Secure Communications Email Encryption Changes: Effective January 2021 If you receive an email that appears to be from RBC asking you to do any of these things, please forward it to then delete it.įor more information, please visit Email Scams. RBC will never ask you to provide, confirm or verify personal, login or account information through regular email, text message, or phone calls, or ask you to sign in to any online service. To discuss your personal information with us safely, send us a message via the RBC Royal Bank Online Banking message centre or one of our other secure message centres, or call us at 1-80, or visit a branch. You should never include personal or confidential information in a regular email. Regular, unencrypted email is not secure. Received a Secure Email from RBC? Please see Secure Email at RBC for FAQs, Support and what to expect. For more contact options and information, visit our contact page. If you are an RBC client and looking for information or assistance, please call 1-80. Learn more ways you can become your best defence against cyber criminals. They protect personal information, like your bank accounts, health data, or private documents from falling into the wrong hands. Passwords are often the first defence against cyber criminals.
Steer clear of public Wi-Fi, especially if you’re logging into any accounts with private or sensitive information, like your bank account.Ī strong password is critical to protecting your online accounts. Never send the answer to the security question in the message you add to the transfer. If you choose not to enable auto-deposit, when sending money through Interac e-Transfer, ensure that your security questions are difficult to guess and avoid answers that can easily be found online or through your social media pages, like your pet's name, or your favourite vacation destination.
We regularly educate our clients about best practices like installing software updates, protecting your passwords and email accounts and being aware of phishing scams. This service eliminates the need for a security question and answer in every transaction lessening the risk that someone unintended could intercept the funds.Ĭlients also play an important role in protecting and safeguarding their systems and accounts. Once you register your e-mail or mobile phone number, anytime someone sends you money, the funds will be automatically deposited into the specified account. With Interac e-Transfer Auto-deposit, there’s no need to log into your Online Banking or answer a security question to receive an e-Transfer.
Two- or multi-factor authentication (when possible)Įnabling two- or multi-factor authentication adds an extra layer of security because you verify your identity in two or more ways: a strong password and either a numeric code or some sort of biometric like a fingerprint. To ensure our clients have a safe and secure online banking experience, we encourage you to enable the following security features on all your online accounts: Safeguarding the security of our systems and the confidentiality of our clients’ information is always a top priority.